Returns & Refunds

At Luna Books, we take pride in crafting personalized stories that create lasting memories. Due to the customized nature of our products, we have specific guidelines regarding returns and refunds.

1. Personalized Products

• All Sales Final: Each Luna Book is uniquely tailored to the recipient, making it one-of-a-kind. As a result, we cannot accept returns or offer refunds once an order has been placed.

• Order Review: We encourage customers to thoroughly review their personalization details and preview the entire book before finalizing the purchase. This ensures that all information is accurate and meets your expectations.

2. Damaged or Defective Items

• Our Commitment: If your order arrives damaged or contains a manufacturing defect, please contact us within 14 days of receipt.

• Resolution Process: Provide your order number and clear photos of the damaged or defective item. Our customer service team will assess the situation and, if deemed appropriate, offer a replacement at no additional cost.

3. Cancellations and Modifications

• Time-Sensitive Changes: Given our automated production process, there's a limited window to cancel or modify orders. If you need to make changes, contact us immediately after placing your order. While we'll make every effort to accommodate your request, we cannot guarantee alterations once production has begun.

4. Non-Personalized Products

• Standard Return Policy: For any non-personalized items, we accept returns within 30 days of purchase, provided the items are unused and in their original condition. Customers are responsible for return shipping costs.

5. Contact Us

• We're Here to Help: For any questions or concerns regarding your order, please reach out to our customer service team at support@lunabooks.com. We're dedicated to ensuring your experience with Luna Books is exceptional.